At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a General Stagehand/Drone Technician who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right General Stagehand/Drone Technician will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to support the Entertainment Department in performing the general technical duties for various shows and activations in order to provide Park Guests with a high-quality entertainment experience matching the expected level of Dolly and the Dollywood brand.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

Be knowledgeable of assigned location and its technical equipment
Be knowledgeable of show content and individual productions tracks
Assist technical set up of shows and activations
Be able and willing to share knowledge and best use cases with other technical team members
Must work well with Stage manager, Technical Operations Area Assistant Team Lead, cast and crew
Responsible for staging and resetting various stages for all shows and activations
Change stage sets for different shows
Wear Dollywood Entertainment provided costume or uniform
Keep work area orderly, neat, safe, and well-maintained
Assist in other areas of Entertainment Division as directed
Have a basic knowledge of electricity
Operate a spotlight

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

Must be minimum 18 years of age
High School diploma or equivalent
Minimum 2 years backstage experience with school, community or professional theaters preferred
Carpentry and electrical skills preferred
Basic computer skills required
Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record

Knowledge, Skills, and Abilities

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Able to operate/drive a company vehicle with valid driver’s license and insurance
Able to lift, carry, push, and pull up to 50 lbs with assistance
Able to sit and/or stand for long/short periods
Able to have physical mobility enough to allow walking, kneeling, crawling, bending, reaching (high and low), twisting, and moving about tight spaces
Must have mobility to work on a variety of surfaces including but not limited to: carpet, wood, steel, concrete, grass, and dirt while being able to bend, stoop, kneel, climb, lay, lift, and carry
Must be able to hear well in noisy environments
Able to see near and far and have good color and depth perception
Must be able to operate electrical equipment properly
Able to climb and work comfortably in high positions up to 80 ft off the ground
Able to communicate over headset and radio

Physical and Cognitive Requirements

Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

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